Top 10 Customer Service Books | AmazingServiceGuy.com | Customer …
February 19, 2010 by Kevin Stirtz
Filed under Customer Service
This is the first in a regular series of Top 10 lists. Every month I’ll present my top 10 list of resources that can help you improve customer service and | Customer service training resources.
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Top 10 Customer Service Books | AmazingServiceGuy.com | Customer …
- Business Opportunities Blog – Customer Service Tactics
February 4, 2010 by Marcus Markou
Filed under Customer Service
Customer service is an aspect of any business, whether a large corporate organisation or small home business run by a single individual. No business succeeds without customers, and in order to attract customers, it is increasingly …
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- Business Opportunities Blog – Customer Service Tactics
Friday Fun: Needy tech support, bad customer service, hellish …
January 29, 2010 by Andrew Nusca
Filed under Customer Service
Here on The Toybox, we usually stick to posting gadget news and reviews. But in honor of the impending weekend, I thought I would mix the pace.
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Friday Fun: Needy tech support, bad customer service, hellish …
Lack of Customer Service Loses Billions a Year: Survey Gauges …
January 28, 2010 by unknown
Filed under Customer Service
Research has shown a high percentage of businesses and organizations fail to realize the consequences of a poor customer service experience can lead to a drop in profits.
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Lack of Customer Service Loses Billions a Year: Survey Gauges …
Customer Service FTW « NockerGeek.net
January 28, 2010 by NockerGeek
Filed under Customer Service
Warhammer 40K ramblings and other assorted geekery…
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Customer Service FTW « NockerGeek.net
Customer Service Rep II, OluKai Premium Footwear, Aliso Viejo, CA …
January 21, 2010 by unknown
Filed under Customer Service
At OluKai, we build premium products for the ocean lifestyle. Our footwear is created using the highest quality materials and crafted into beautiful, functional and incredibly comfortable designs that reflect the spirit of the ocean …
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Customer Service Rep II, OluKai Premium Footwear, Aliso Viejo, CA …
Turning Customer Service Inside Out! | TeraDepot BLOG
January 20, 2010 by TeraDepot-Lazouche
Filed under Customer Service
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect.
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Turning Customer Service Inside Out! | TeraDepot BLOG
Goals for the Customer-Service Survey
January 9, 2010 by Jeffrey Henning
Filed under Customer Service
We really should do a customer – service survey Wow words to inspire mediocrity Of all the types of surveys the customer – service questionnaire may be t.
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Goals for the Customer-Service Survey
Who Invented Speed Reading?
January 9, 2010 by Dr. Jay Polmar
Filed under Customer Service
The worlds most famous speed reading course is Reading Dynamics developed by Evelyn Wood. Its famous for teaching people to read faster, or speed reading as she called it. Her live course was the first known course that taught students to read faster and it started with about 25 hours of training to double the reading speed.
Over time the system was made available all over the world. These well practiced techniques teach students to read more rapidly, and also comprehend more of what they are reading. These techniques have proven to be repeatedly effective with all ages in many countries around the world.
There are many stories about how Evelyn Wood first learned speed reading. My personal favorite was that she, as a child, was fishing at a nearby lake in Utah where she was living. To Evelyn, fishing was a relaxing necessity, but her mind was always very active.
When fishing, she brought a book to read until she saw that the float on the fishing line was bobbing. Then shed reel in the fish. It was said that she read with the sun at her back for natural light, and used her index finger on her dominant hand to track under the words she were reading.
Whenever a fish bit, she just put down the book and started fishing back again. That\’s how it all started.
As she got older, she went to the University of Utah where one professor read and graded her 80-page research paper in about ten minutes. This came to 2,500 words per minute. He didn\’t know how to tell his student what made is so he could read fast, nor how he developed his ability. He just read and could understand very quickly and efficiently.
Challenged by the potential to read that fast, Evelyn researched and studied fast readers to see if she could increase her reading speed and comprehension too. Then, she began to teach students herself, she figured out that it could be beneficial to them if she passed her skills on.
The desire to read faster and comprehend more is Universal. People all over the world were fascinated in, what turned out to be, Evelyn\’s own techniques for speed reading and comprehension. As she expanded her research and investigation of speed reading, she found people from different parts of the world reading 1,500 to 6,000 words per minute. All had an impressive level of comprehension proven by their knack for recalling specifics of the text.
She cataloged what each of them did to read faster and she discovered that each had their own traits and all of them had multiple traits in common with the others. These included:
1. Words were seen, and read, in groups. 2. Readers identified patterns and key words when they scanned text, quickly identifying the purpose and theme behind the writings. 3. Readers also sped up or slowed down with the simplicity or complexity of the reading material. This permitted them control of levels of comprehension.
Based on this the Evelyn Wood method was developed. Techniques were developed and tested.
In 1959, she was proficient and prepared enough to develop a system that would teach others to speed read as well. Later that year, she opened the Evelyn Wood Reading Dynamics Institute in Washington DC. John F. Kennedy was the first president to have his White House staff trained by the Evelyn Wood method.
Today, the Evelyn Wood Reading Dynamics Institute no longer exists in the US. The rights were sold off to various publishers to market as courses, self-taught, and the remaining Evelyn Wood Reading Dynamics teachers have private instructional practices. Some teachers are still healthy enough in their mid 6os and 70s to still teach the original technique.
Today, the few remaining teachers have departed their secrets to others, who have put the courses online for you to study. Though, you might learn from itinerant speed reading instructors who usually teach classes at community colleges, or private corporations throughout the US and beyond. In New Zealand, Australia, and Western Europe, some offices of the original Evelyn Wood Reading Dynamics have survived the creator who past on over 20 years ago.
Since the 1990s, courses became available in audio, video VCR, and later, DVD, adding a convenience that Evelyn could never have even dreamed of when she first taught. Faster reading with greater comprehension can be reached by students around the world by using the system that Evelyn Wood invented while fishing one sunny day. To find Evelyn Wood Reading Dynamics courses, check with www.speedread.org, they carry the audio and video versions to help you double your reading speed and achieve far greater.
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categories: great grades,success,straight A,better jobs,speed reading,read faster,reading,speed
Customer Service Is…
January 4, 2010 by Phil Gerbyshak
Filed under Customer Service
” Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner”. ” Customer service is an organization’s …
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Customer Service Is…






